Professional History

Product Owner

• Partner with Product Management to turn overall business strategy into a clear, realistic product roadmap.
• Keep the team's backlog prioritised and well-sequenced so we're always building what matters most.
• Talk directly to end users and gather feedback to make sure we're solving real pain points.
• Balance competing demands between business sponsors, technical architects, and executive leadership.
• Lead PI Planning sessions to give engineering teams clear context, scope, and direction before execution.
• Use market research and business drivers to help shape long-term product decisions.

Intermediate Business Analyst

• Gathered requirements through interviews and workshops, translating business needs into clear documentation.
• Mapped out current processes and designed streamlined future workflows to improve team efficiency.
• Built strong working relationships across business units, technical teams, and management.
• Drafted key deliverables, including business requirements documents, functional specifications, user stories, process maps, and test cases.
• Evaluated software options and operational changes, using cost-benefit and feasibility analyses to recommend the best solutions.
• Led testing efforts by writing detailed test plans, executing test cases, and tracking issues to ensure solutions met business expectations.
• Supported projects end-to-end (from initial planning through to rollout) while keeping track of risks and progress.
• Helped teams adapt to new processes by putting together communication strategies, training sessions, and user support.
• Analysed operational data to spot trends and back up key business decisions with evidence.

Product and Client Operations Manager

• Set up and facilitated Scrum ceremonies while coaching teams on Agile frameworks (Scrum, Kanban, XP) to streamline delivery.
• Tracked and reported on operational KPIs, using data insights to refine workflows and improve team efficiency.
• Co-ordinated cross-functional communication to help teams hit their delivery targets without friction.
• Managed multi-client implementations through regular check-ins, weekly stakeholder reporting, and proactive issue escalation.
• Wrote and maintained clear user guides, process documentation, and pre-sales solution specifications for internal and client use.
• Executed end-to-end front-end manual testing across product suites, logging issues in Shortcut and guiding clients through UAT before go-live.
• Ran product demos for prospective clients, feeding their requirements and feedback directly back to Product and Engineering to shape the roadmap.
• Automated engineering metric reporting to Slack using Google Apps Script, Shortcut APIs, and webhooks.
• Hosted internal "lunch and learn" sessions covering Agile frameworks, spreadsheet data analysis, and QA best practices.

Scrum Master

• Facilitated all Scrum ceremonies, keeping teams aligned on Agile principles and fostering a collaborative environment.
• Cleared day-to-day blockers for team members so development could move forward without delays.
• Guided Product and Digital teams on backlog management and prioritisation to match strategic goals.
• Kept teams focused on high-quality delivery by upholding Definition of Done, Sprint Goals, and Product Goals.
• Put together clear Sprint summaries for stakeholders, highlighting team progress and recommended course corrections.
• Managed the release process from start to finish, including logging work items, handling change management, and drafting release notes.
• Designed and led the implementation of the pathology results centre in Healthbridge Clinical.
• Designed an end-to-end maternity health management system within Healthbridge Clinical.

QA Tester

• Wrote, maintained, and executed end-to-end front-end manual test cases, logging bugs and tickets in Azure DevOps.
• Collaborated with developers on their unit testing strategies to make sure crucial functionality was properly covered.
• Worked with the operational support team to investigate and resolve customer queries.
• Built and managed the internal Feature Feedback Forum so company teams could give feedback on upcoming functionality.

Games Tester

• Ensured online gambling games comply with legal regulations across various global markets.
• Conducted regular client check-ins.
• Supported the Primary Jurisdictional Manager (Malta) on complex tasks.
• Acted as a substitute for the Primary Jurisdictional Manager (Malta) when needed.

Business Systems Analysis

University of Cape Town (GetSmarter)

Professional Scrum Master I

Scrum.org

Postgraduate Diploma (Entrepreneurship)

University of Pretoria

Bachelor of Commerce (Entrepreneurship)

University of Pretoria

National Senior Certificate

Crawford College Lonehill